At Rioread.com, we strive to provide you with a seamless and satisfying shopping experience for all your book needs. We understand that circumstances might change, and you may need to cancel or request a refund for your order. This document outlines our policies and procedures for refunds and cancellations.
1. Order Cancellation
If you wish to cancel your order, please follow these steps:
- Log in to your Rioread account.
- Go to the “Order History” section.
- Locate the order you want to cancel and click on “Cancel Order.”
- Confirm your cancellation request.
Please note the following:
- You can only cancel an order before it is shipped. Once the order is shipped, cancellation is no longer possible.
- If your cancellation request is successful, your payment will be refunded within 5-7 business days.
2. Refund Process
If you are eligible for a refund, please allow 5-7 business days for the refund to be processed. The refund will be credited to the original payment method used for the purchase. The timeline for the refund to reflect in your account may vary based on your bank or payment provider.
3. Eligibility for Refunds
- Order Cancellation: If you cancel your order before it is shipped, you are eligible for a full refund.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days or 36 hours of receiving the order. We will guide you through the return and refund process.
- Wrong Item Delivered: If you receive the wrong item, please notify us within 3 days of receiving the order. We will arrange for a replacement or issue a refund.
4. Non-Eligible Refunds
- If you have already received and used the product, it is not eligible for a refund unless it is damaged or defective.
- Please note that all pre-order transactions are ineligible for exchanges or refunds.
5. Return Process
For damaged, defective, or wrong items, We will guide you through the return process. We may request photographic evidence of the issue to expedite the resolution.
6. Contact Us
For any questions, concerns, or assistance related to refunds, cancellations, or returns, please reach out to us through contact page
Thank you for choosing Rioread.com as your online bookstore destination. Your reading pleasure is our priority!
